UO Producer’s Letter – May 2011

UO’s Producer, Calvin Crowner, has posted a new Producer’s Letter today. I am very happy about this and the video update (see the story after this). I would like to see these every month and I have a feeling that we might see them every month.

This is much better than some of the communication we’ve received in the past.

It’s a beautiful Spring Day in Fairfax before a long weekend … Memorial Day weekend.
We have prepared a video to answer some questions about what’s in the pipe for this summer and the rest of the year, so I will not spoil that much here.

Nevertheless, I will give you a bit more detail on what to expect …

The Ter Mur Story:
We’ve been hinting for some time about filling out the Ter Mur areas, and this will be done not in epic style, but on a small scale with lots of detail. The story in itself could be released on its own merit, but it will be distributed in game. This is not about invasion or carnage … it is about sharing a story. Zhah is the focus. She will be going through many challenges, and you will be part of her struggle.

Enhanced Client Crashing and commitment to the EC:
We have multiple reports of EC crashes. While it’s important that we improve stability, and we are getting some information about steps to reproduce from players, not all are consistent or truly reproducible from our end. So at present we are enhancing our crash logging information, so we can gather more information and take appropriate actions to address the issues.

Player Abuse:
We are very aware of the escalating cases of abuse in the game over the last few months. We have had problems with our petitioning systems, and have been unable to receive or action some cases as quickly as we’d like to. As an answer our operations team working with CS has developed a new tool to allow our GMs and customer support reps not only to action faster, but to record activity better as well as a functionality to replace lost items. Expect to see the results of this new tool in the near future.

Additional High Seas content:
In the development of High Seas, we had to remove a sea encounter due to schedule. We have taken the time to add it back, as well as revamping some of the fishing quests and reward items. These changes have been submitted for QA, and we will grind on getting them tested and ready for production after the break.

I wanted to keep this brief because there is a beautiful sky outside … but I have to go check out the worldbuilding for the new zones in Ter Mur.

Please, for all of you in the U.S. it is Memorial Day weekend. A time to remember those who gave their lives in service to protect and create the freedoms we often take for granted. So in the traffic, parades, and revelry please be safe.

I don’t have much else to say since I’m reserving my comments for the video, but this is a good direction for UO and the developers to take in regards to communicating with players.

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